Breaking the Communication Barrier
With tens of thousands of daily flights in the U.S., airline flight crews make millions of life-sustaining decisions every day. Similar to many industries—including health, fire, police, military—one step in the wrong direction can cause enormous inefficiencies or, worse, put people in harm’s way. But we can mitigate those odds and turn them in our favor simply by focusing on the team instead of the chain of command.
When a problem occurs . . . the answer exists with the team. Conversely, when hierarchy trumps teamwork and communication isn’t actively taught and encouraged, the results can be disastrous.
In the aviation field, implementation of Crew Resource Management (CRM) training programs which opened the lines of communication, leveled the hierarchy and standardized operating procedures has resulted in an unparalleled safety record: zero fatalities among major U.S. carriers since 2001.
Those same lessons can help industries of all kinds increase safety, boost performance, production and profit, and, in some cases, save lives.